Safety Protocol

We appreciate that you may have heightened hygiene concerns regarding your stay, and trust in cleanliness standards will be critical to you in choosing to stay with us

With that in mind we have put together this information to ensure you that focus on the highest standards of cleanliness and social distancing throughout our properties to ensure safety for our team and our guests is our highest priority

Prior to your Arrival

  • We are operating at 50% capacity to ensure the comfort and safety of our guests and staff
  • Hand Sanitizing stations have been installed around the hotel, including all entry/exit points
  • All of our staff have completed a comprehensive training in Hygiene and best practices regarding coronavirus prior to returning to work
  • We have signage around our hotel to gently remind guests to keep practising social distancing and of one way systems in place
  • An over the phone Check-in will be carried out 24 hours before arrival

Check In and Out

  • Before arrival a member of our front office team will contact you to confirm your reservation and requirements. They will also take payment and arrange an expected time of arrival for you. You can also book any dinner reservations required at this time
  • If you have arranged a Check in over the phone you will just have to pick you key up on arrival. A information sheet will be provided with your sanitised keys also with QR codes for menus and guest information on it
  • We have complimentary masks and gloves available on request from our reception desk
  • Online Check Out is available on the morning of departure. Reception will send an SMS Link to a secure payment.
  • Check In will be from 3.00pm onwards and Check Out is 12.00pm

Your Accommodation

  • All of our accommodation team have undergone retraining on the newest protocols we have received which are all in line with the HSE and Failte Ireland guidelines
  • All accommodation staff wear PPE and change PPE Aprons and Gloves between each room cleaning & sanitisation
  • All our accommodation team have undergone additional training with updated sanitisation measures along with our already extensive cleaning schedule through our chemical providers Ecolab
  • Our high standards of cleaning with continue with additional sanitisation of all areas in the room paying additional attention to hotspots such as door handles inside and outside of the room, light switches, telephone, remote controls and all surfaces
  • Each Room will be fully inspected after cleaning before sanitisation before your arrival
  • We have removed all Guest information, comment cards and brochures but these are available on request for you by dialling 0
  • We also request that you let us know if you would like your room to be serviced during your stay by using the Service Room / Do Not Disturb sign

Dining in the Hotel 

Our Restaurant has been arranged to meet social distancing requirements. Ongoing sanitisation will take place in all public areas with special attention given to the hotspot areas throughout the day

  • A member of our team will meet you and seat you to your table
  • We currently will be serving our hot breakfast to your table with some additional continental offering also
  • Tea/Coffee & Toast and Orange Juice will also be served to your table
  • Our Bar is exclusive for residents of the hotel
  • Bar Stools have been removed to avoid congregations at the bar
  • Table service is available and encouraged
We also ask if you could help us with meeting these requirements by the following measures
  • Observing social distancing with other guests and staff
  • Children to be supervised at all times
  • If you feel ill prior to your arrival please cancel your reservation
  • Please use the sanitisation stations on arrival and during your stay
  • Your patience is very much appreciated at this time while we are getting used to our ‘New Normal’

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